Delete your account

This page explains how to request deletion of your Mjolo Hub account and the data associated with it. You can do it yourself inside the app, or ask us to do it for you.

Delete it yourself, in the app

• Open Mjolo Hub and go to the Profile tab.
• Tap Settings (the gear icon).
• Scroll to the bottom and tap Delete account.
• Confirm. Your account and data are removed immediately and permanently.

Ask us to delete it (no app needed)

If you can't access the app, email [email protected] from the email address on your account, with the subject "Delete my account". We will verify the request and delete your account, normally within 7 days.

What is deleted

Deleting your account permanently removes, from our systems:

• Your profile and all profile photos.
• Your likes, passes, matches and Top Picks activity.
• Your chat messages and conversations.
• Reports, notifications, profile views and saved sessions.
• Your subscription and purchase records held in our system.

This action cannot be undone.

What is kept

We do not keep your personal profile data after deletion. Records of purchases made through the App Store or Google Play are held by Apple and Google under their own policies; those stores, not Mjolo Hub, control that billing data. We may retain limited records where the law requires it (for example, to meet tax or fraud-prevention obligations), kept only as long as required and then removed.

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