Last updated: March 6, 2025
Welcome to Mjolo Hub. The Platform is provided and controlled by Mjolo Hub, ("Mjolo Hub", "we" or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy covers the experience we provide for users age 18 and over on our Platform.
Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Service.
We collect information when you create an account and use the Platform. More information about the categories and sources of information is provided below.
For certain activities, such as when you register, upload content to the Platform, or contact us directly, you may provide some or all of the following information:
We may receive the information described in this Privacy Policy from other sources, such as:
Social Media: If you choose to link or sign up using your social network (such as Google), we may collect information from these social media services, including your contact lists for these services and information relating to your use of the Platform in relation to these services.
Third-Party Services: We may collect information about you from third-party services, such as advertising partners and analytics providers.
Others Users of the Platform: Sometimes other users of the Platform may provide us information about you, including through customer service inquiries.
We automatically collect certain information from you when you use the Platform, including internet or other network activity information such as your IP address, geolocation-related data (as described below), unique device identifiers.
We collect information regarding your use of the Platform and any other User Content that you generate through and broadcast on our Platform. We also link your subscriber information with your activity on our Platform across all your devices using your email, phone number, or similar information.
Device Information
We collect information about the device you use to access the Platform, including your IP address, unique device identifiers, model of your device, your mobile carrier, time zone setting, screen resolution, operating system, app and file names and types, keystroke patterns or rhythms, and platform.
Location data
We collect information about your location, including location information based on your IP address. With your permission, we may also collect Global Positioning System (GPS) data.
Metadata
When you upload User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. In connection with your User Content the metadata can describe how, when, and by whom the piece of User Content was collected and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the User Content to your user account. Additionally, metadata will consist of data that you chose to provide with your User Content, e.g. any hashtags used to mark keywords to the captions.
We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.
As explained below, we use your information to fulfill and enforce our Terms of Service, to improve and administer the Platform, and to allow you to use its functionalities. We may also use your information to, among other things, show you suggestions, promote the Platform, and customize your ad experience.
We generally use the information we collect:
We are committed to maintaining your trust, and while Mjolo Hub does not sell personal information to third parties, we want you to understand when and with whom we may share the information we collect for business purposes.
We may disclose your information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of Mjolo Hub Inc., the Platform, our affiliates, users, or the public. We may also share your information to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law.
We may share information for other purposes pursuant to your consent or with your further direction.
If you access third-party services, such as Google to login to the Platform or to share information about your usage on the Platform with others, these third-party services may be able to collect information about you, including information about your activity on the Platform, and they may notify your connections on the third-party services about your use of the Platform, in accordance with their privacy policies.
If you choose to engage in public activities on the Platform, you should be aware that any information you share may be read, collected, or used by other users. You should use caution in disclosing personal information while engaging. We are not responsible for the information you choose to submit.
You may submit a request to access or delete the information we have collected about you by sending your request to us at the email or physical address provided in the Contact section at the bottom of this policy. We will respond to your request consistent with applicable law and subject to proper verification. And we do not discriminate based on the exercise of any privacy rights that you might have.
We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
The Platform otherwise is not directed at children under the age of 14. If we become aware that personal information has been collected on the Platform from a person under the age of 14 we will delete this information and terminate the person's account. If you believe that we have collected information from a child under the age of 14 on the Platform, contact us at: [email protected]
If you are a California resident, once a calendar year, you may be entitled to obtain information about personal information that we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information, as well as the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To submit a request, contact us at: [email protected]
Users of the Platform who are under 14 years of age may request and obtain removal of User Content they posted by contacting us at: [email protected]. All requests must be labeled "Removal Request" on the email subject line. All requests must provide a description of the User Content you want removed and information reasonably sufficient to permit us to locate that User Content. We do not accept Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party.
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the "Last Updated" date at the top of this policy and posting the new Privacy Policy and providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices.
Questions, comments and requests regarding this policy should be addressed to:
We collect and process information you give us when you create an account and use the Platform. This includes technical and behavioral information about your use of the Platform. We also collect information about you if you download the app and use the Platform without creating an account.
We use your information to provide the Platform to you and to improve and administer it. In order to provide an effective and dynamic Platform, and where we have determined it is in our legitimate interests, we use your information to improve and develop the Platform, prevent crime and ensure users' safety. Where we have your consent, we will also use your personal data to serve you targeted advertising and promote the Platform.
We share your data with third party service providers who help us to deliver the Platform including cloud storage providers. We also share your information with business partners, other companies in the same group as Mjolo Hub (including Mjolo Hub Inc in the US which provides certain services for us in connection with the Platform), content moderation services, measurement providers, advertisers and analytics providers. We may share your information with law enforcement agencies, public authorities or with other third parties only where we are legally required to do so or if such use is reasonably necessary (for instance, to ensure your or someone else's safety).
We offer you settings to control and manage the personal data we have about you. You also have the following rights: you can ask us to delete your data; to change or correct your data; to provide a copy of your data and to stop using some or all of your data. You can also contact us using the contact information below, and we will review your request in accordance with applicable laws.
We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and exercise our rights in relation to the information involved. Where we do not need your information in order to provide the service to you, we retain it only as long as we have a legitimate business purpose in keeping such data or where we are subject to a legal obligation to retain the data. We will also retain your data if necessary for legal claims.
We will notify all users of any material changes to this policy through a notice on our Platform or by other means. We update the "Last Updated" date at the top of this policy, which reflects the effective date of the policy. By accessing or using the Platform, you acknowledge that you have read this policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.
We collect and use the following information about you:
You give us information when you register on the Platform, including your username, date of birth, email address and/or telephone number, information you disclose in your user profile and your photograph.
We process the content you generate and view on the Platform, including preferences you set, photographs you upload, comments you make ("User Content"). We collect information through surveys, challenges and competitions in which you participate. We also collect information regarding your use of the Platform, e.g. how you engage with the Platform, including how often you use the Platform and how you interact with content we show you.
We infer your interests, gender and age for the purpose of personalizing content. We also infer the interests of our users to better optimize advertising across our Platform. If you have consented, we will use this information for the purpose of serving personalized advertising.
We review User Content for content moderation purposes to enforce our community guidelines, comply with legal obligations, and prevent and respond to abuse, fraud, illegal activity and other potentially harmful content on the Platform.
We also process information about your followers, the likes you receive and responses to content you upload, for the purposes of personalizing your "For You" Feed, promoting your content to other users and exploring whether your profile presents opportunities for collaboration.
We do this to prevent and block spam, prevent and detect crime, safeguard children (where this is in the substantial public interest) or to protect the interests of our users and other people.
Please also be aware that messages sent to other users of the Platform will be accessible by those users and that we are not responsible for how those users use or disclose them.
You may choose to share certain data with us from third parties or, through your use of the Platform.
If you choose to register to use the Platform using your social media account details (e.g. Google), you will provide us or allow your social network to provide us with your username and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL. For further information on sharing your Google account info with us.
Where you have consented to personalized advertising, we will match your information e.g. your mobile advertising ID, where it is provided to us by advertisers and other partners, with your Mjolo Hub profile to serve you ads. We may also serve you ads based on the information we infer from the data these partners provide. You can opt out of this activity at any time via your app settings by going to 'Privacy and safety' and then to 'Personalization and data' and opting out of 'Ads based on data received from partners'.
We use information provided by our measurement partners, to understand how you've interacted with our ad partners' websites and better assess the effectiveness of the advertising on our Platform.
We collect certain information from you when you use the Platform including when you are using the app without an account. Such information includes your IP address, instance IDs (which allow us to determine which devices to deliver messages to), time zone settings, identifier for advertising purposes and the version of the app you are using. We will also collect information regarding the device you are using to access the Platform such as the model of your device, the device system, network type, device ID, your screen resolution and operating system, Where you log-in from multiple devices, we will be able to use your profile information to identify your activity across devices.
When you use the Platform on a mobile device, we will collect information about your location in order to customise your experience. We infer your approximate location based on your IP address. In certain jurisdictions, we may also collect Global Positioning System data.
We use your personal data to find matches based on your contact information and your address book. However, your contact information and your address book is private and will not be disclosed. We use a technical system to find matches without sending your own information or your address book to us in plain text.
We also collect information you provide to us in correspondence.
We will use the information we collect about you based on the legal grounds described below.
In accordance with, and to perform our contract with you, we will use your information to:
In order to comply with our legal obligations and as necessary to perform tasks in the public interest or to protect the vital interests of our users and other people, we use your data to help us prevent and respond to abuse, fraud, illegal activity and other potentially harmful content on the Platform.
In accordance with our legitimate interests to provide an effective and dynamic Platform, we may use your information to:
Where we process your information to fulfill our legitimate interests, we conduct a balancing test to check that using personal data is really necessary for us to achieve our business purpose. When we carry out this balancing test we also take into account the privacy rights of our users and put in place appropriate safeguards to protect their personal data.
We share your data with the following selected third parties:
The personal data that we collect from you will be transferred to, and stored at, a destination outside of the European Economic Area ("EEA").
Where we transfer your personal data to countries outside the EEA, we do so under the European Commission's model contracts for the transfer of personal data to third countries (i.e. standard contractual clauses) pursuant to Commission Decision 2004/915/EC or 2010/87/EU (as appropriate) or in line with any replacement mechanism approved under EU law. For a copy of these Standard Contractual Clauses, contact us at: [email protected]
We offer you settings to control and manage the personal data we have about you.
You have the following rights:
Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.
For information about how to make these requests, you can contact us using the contact information below, and we will review your request while considering applicable laws. Mjolo Hub will be responsible for responding to your request within the relevant periods provided by law.
We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform, which means any transmission is at your own risk.
We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk that may be posed to you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.
We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and exercise our rights in relation to the information involved. Where we do not need your information in order to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data.
If you ask us to delete your account it will first be placed into a deactivated state for 30 days (to allow you to request it to be reinstated), followed by the deletion of the account. We will also delete personal data that relates to the in-app messaging function within 30 days of you cancelling your user account. Please note that messages sent to other users of our service are stored on their devices and cannot be deleted by us.
In each case, there are also occasions where we may need to keep your data for longer in accordance with our legal obligations or where it is necessary for legal claims.
Mjolo Hub is not directed at children under the age of 17. If you believe that we have personal data about or collected from a child under the relevant age, contact us at: [email protected]
We will notify you of any material changes to this policy through a notice provided via the Platform or by other means. The "Last Updated" date at the top of this policy reflects the effective date of such policy changes.
Mjolo Hub provides the Platform and associated services, and processes personal data in the manner described in this policy and in our Terms of Service. Mjolo Hub is the service provider in accordance with our Terms of Service.
If you have questions or complaints regarding this policy, or if you wish to reach Mjolo Hub's Data Protection Officer, contact us at: [email protected].
For your safety and to allow us to make sure that we do not disclose any of your personal data to unauthorized third parties, in order to verify your identity and guarantee the adequate exercise of your rights, we may request specific information and/or documents from you before we can properly respond to a request received concerning your data. All data and documents received from you in the process of responding to your requests will be used for the strict purposes of analyzing your request, authenticating your identity, and finally responding to your request.
In certain situations, we may have legitimate reasons not to comply with some of your requests. For instance, we may choose not to disclose certain information to you when a disclosure could adversely impact our business whenever there is a risk of violation to our trade secrets or intellectual property rights. In addition, we may refrain from complying with a request for erasure when the maintenance of your data is required for complying with legal or regulatory obligations or when such maintenance is required to protect our rights and interests in case a dispute arises. Whenever this is the case and we are unable to comply with a request you make, we will let you know the reasons why we cannot fulfill your request.
In case of doubt about your privacy, your rights or how to exercise them, please contact us through the form "Contact". If you have any questions about the processing of your personal data, we would like to clarify them.
We keep your application access logs, under confidentiality, in a controlled and safe environment, for, at least, 6 months, in order to comply with legal obligations.